All Tog Duvets Terms & Conditions Summary

- As most of our products are made to order, and the factory is having to work under COVID-19 restrictions, deliveries may take between 20 to 25 working days.

- You may cancel your order within 7 days of delivery.

- In the event of order cancellation, goods must be returned unused and in the condition in which they were received.

- We do not store your credit card details.

- We do not use your name and address for any purpose other than dispatching your order.

- We may email you about our new products and offers – but only with your permission. 

- We take care to ensure our website is correct in all details, but please let us know if you spot any errors.

All Tog Duvets Terms & Conditions in full

Use of the All Tog Duvets website
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of All Tog Duvets. You may not modify, distribute or re-post anything on this website for any purpose.

All Tog Duvets has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described and portrayed. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Who are we
All Tog Duvets is a trading name for Baobab IT Services Ltd (company no. 4752936). The company was established in 2003 and provides website services under the name "Baobab IT Services" as well as operating its own internet business under the trading name "All Tog Duvets".

Cancellation
Under existing Consumer Protection (Distance Selling) Regulations you have special rights as a consumer when you shop from home. You may cancel your order within seven days of receiving your purchase. Details on your Consumer Protection can be viewed at the following sites:

http://www.opsi.gov.uk/si/si2000/20002334.htm
http://www.opsi.gov.uk/si/si2005/20050689.htm

Returns
When you cancel an order or part of an order, the goods must be returned in the original packaging. You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us. Any package or postage cost incurred in returning the goods will be your responsibility.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses.

Thereafter, unless the subject of further legal claims, the goods will either be disposed of or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Most of our products are made to order. Because of this and the factory having to work under COVID-19 restrictions it may take between 20 to 25 working days to fulfil an order.

Extent of Liability
All Tog Duvets shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. We reserve the right at any time to:

• Withdraw or add products to our range
• Add or remove suppliers from our list
• Revise prices
• Change delivery methods or carrier
• Add to or remove payment methods

The Data Protection Act
All Tog Duvets is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.

Personal Information
When you shop with All Tog Duvets, there are different ways we gather information about you:

1. When you place an order or product enquiry with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a customer in the future and to fulfil the orders you place with us.
2. If you buy on-line your payment card details are collected by the on-line payment provider and at no time are these made available to All Tog Duvets. Therefore we do not hold or store this type of personal information.
3. We keep a record of your purchases with us, this means we can deal quickly with any problems you may experience with your order. It also means we can send you details of relevant offers (but will only do so if you have given us permission).
4. We keep a record of any e-mail correspondence you send us, which helps us keep track any problems or concerns you’ve had with our products or services.
5. If you subscribe to our newsletter, we retain only your email address to allow us to send you newsletters. At all times you retain the right to unsubscribe.

How We Use Your Personal Information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

1. Processing your order and providing customer care support.
2. Planning and managing All Tog Duvets business activities, including analysing customers' shopping habits and preferences and administering this website.
3. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
4. Providing you with information about the products and services we offer. We will only contact you for marketing purposes if you have given us permission to do so. Having given permission you can withdraw this at any time. Most marketing emails will contain an ‘unsubscribe’ link or you can simply contact us by telephone, email or letter asking us to remove your email address from our list of contacts.

Site Tracking & Cookies
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet your needs. This software does not enable us to capture any personally identifying information. The only Cookies used on our site expire at the end of your session. They are used to track products and add them to your basket during the purchasing process. This type of Cookie does not capture any personally identifying information.

Third Parties
All Tog Duvets does not sell, trade or rent your personal information to others.

We do not disclose customers’ personal information to third parties except where necessary to fulfil an order (e.g. giving your name and address to a courier company).

Copyright notice
This website and its content is copyright of All Tog Duvets © All Tog Duvets 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Should you have any questions relating to these Terms and Conditions please contact us for more information. Failing any outstanding query, it will be assumed that the Terms and Conditions have been read and understood.

Please keep a copy of these Terms and Conditions for your records.